This Privacy Policy explains how SERVENTRIX ("we," "us," or "our") collects, uses, and protects information from individuals who visit our website, submit contact forms, book appointments, or receive our AI-powered services. By using our site or services, you agree to the practices described below.
SERVENTRIX is an AI automation agency based in Calgary, Alberta, Canada. We provide AI Voice Agents, AI Chat/Website Bots, Lead Generation & Follow-Up Workflows, and CRM setup services to service businesses across North America.
For privacy inquiries, contact us at: [email protected]
We collect information in several ways depending on how you interact with us:
Contact & Booking Forms
AI Chat & Website Bot Interactions
AI Voice Agent Interactions
SMS & Email Marketing
Website Usage
We use the information we collect to:
We do not sell your personal information to third parties.
Conversations with our AI Voice Agents and Chat Bots may be recorded, transcribed, and stored for the purpose of service delivery, quality assurance, and AI model improvement. Where required by applicable law (including Canadian provincial telecommunications regulations), we will notify callers that a call may be recorded before the call begins.
AI interaction data is retained for a maximum of 24 months unless a shorter period is required by law or requested by you.
By submitting your phone number or email through our website forms, you consent to receive automated SMS messages and/or marketing emails from SERVENTRIX. Message frequency may vary. Standard message and data rates may apply for SMS.
You may opt out at any time by:
We comply with Canada's Anti-Spam Legislation (CASL) and applicable U.S. regulations including the Telephone Consumer Protection Act (TCPA).
We may share your information with trusted third-party service providers who assist us in operating our business, including:
All third-party providers are required to handle your data securely and in accordance with applicable privacy laws. We do not authorize them to use your data for their own independent marketing purposes.
Our website uses cookies and similar tracking technologies to enhance your experience and analyze traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain site functionality, including booking and chat features.
We may use third-party analytics tools (such as Google Analytics or Meta Pixel) that set their own cookies. These tools collect anonymized or pseudonymized data about site usage.
We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Typical retention periods:
As a resident of Canada or the United States, you may have the right to:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child without appropriate consent, we will delete it promptly.
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.